Terms and Conditions

01 · Agreement and seller

Who you contract with

These Terms and Conditions (“Terms”) govern access to and use of the Dental Lab Guru website, web application and related services (together, the “Service”). By creating an account, approving a subscription or using the Service, the Customer agrees to these Terms.

The Service is provided by Agencija za racunarsko programiranje Rashtan Soft Gavrilo Mumovic s.p. Trebinje (“Rashtan Soft”, “we”, “us” or “our”), with its registered address at Republike Srpske 4a, floor 4, apartment 22, Trebinje, Bosnia and Herzegovina, unique identification number 4512925880006.

Definitions

Customer

The dental laboratory, dental practice, company, entrepreneur or other professional organisation purchasing or using the Service.

User

An individual authorised by a Customer to access the Customer’s Dental Lab Guru account.

Billing Contact

The individual who provides billing details or manages the Customer’s subscription.

Patient

A person whose information may be entered into the Service by an authorised Customer or User.

Application

The Dental Lab Guru client-side web application and its connected services.

Audio Input

A recording made through the Application or an existing audio file uploaded by an authorised User.

Generated Draft

A transcript and proposed case-field values produced by automated transcription and extraction, subject to human review and correction.

02 · Document changes

Changes apply prospectively

Rashtan Soft may update these Terms from time to time. Material changes will be communicated through email, the Application or another prominent notice before they take effect where reasonably practicable.

Changes apply prospectively and will not retroactively change the price or conditions of a billing period already paid for. If a Customer does not agree with a material change, the Customer may stop using the Service and cancel future renewals before the change becomes effective.

03 · The Service

A professional workflow platform

Dental Lab Guru is a B2B cloud-based workflow and case-management platform for dental laboratories and their professional collaborators. Its functions may include case tracking, deadlines, production stages, communication, delivery, payment tracking, reporting and related operational functions.

Optional audio transcription and case entry

Where available, an authorised User may record professional dictation or upload an existing recording. The Service uses Google’s Gemini API to transcribe the audio, then processes the transcript with relevant laboratory catalogue and recording context to prepare a Generated Draft. This may include patient information, tooth identifiers, products, materials, shades, quantities, dates and case instructions supplied in the recording.

The feature is configured to extract stated information, match it to existing catalogue entries and format case fields. It does not perform clinical analysis or recommend a diagnosis, treatment, product or material. Automated processing can introduce errors or unsupported information. The User must review, correct and intentionally submit the draft before operational use, as explained in Accuracy and review of automated output.

Audio, transcripts and relevant context are processed through the services described in the Privacy Policy and Service Providers and Subprocessors page. Audio and transcripts remain case records under the retention rules; completing processing does not automatically delete them.

Dental Lab Guru is a paid, cloud-hosted web application for dental laboratories. It is accessed through a supported web browser. Dental Lab Guru does not distribute an executable desktop package, browser extension, plug-in, or local server installation package.

On supported devices, users may optionally add the web application to their home screen or application launcher as a Progressive Web App. This is an optional method of accessing the same hosted cloud service and is not required to use Dental Lab Guru.

The Service may evolve over time. Rashtan Soft may improve, replace or discontinue features where reasonably necessary, subject to paid subscription commitments and applicable law.

04 · Eligibility

Business Customers only

Dental Lab Guru is offered exclusively for business and professional use by dental laboratories, dental practices, dental technicians, dentists and other professional organisations. It is not intended for personal, family or household use.

By creating a paid subscription, you confirm that you are purchasing the Service on behalf of a registered business, entrepreneur or professional organisation and that you are authorised to bind that organisation.

The Customer must provide complete and accurate legal business, billing and tax information. Rashtan Soft may request reasonable evidence of business status and may reject, suspend or cancel subscriptions created using false, incomplete or misleading information.

05 · Access

User accounts and responsibilities

A Customer may authorise Users to access its account. Each User must be at least 18 years old, provide accurate registration information, keep login credentials confidential and use the Application only for the Customer’s legitimate professional activities.

The Customer is responsible for its Users, the permissions assigned to them and activity performed through its account. The Customer must promptly remove access for people who are no longer authorised and notify Rashtan Soft of suspected unauthorised access.

Audio transcription and case entry is available only where enabled for the Service and covered by the Customer’s current plan or trial. Existing case and patient-data permissions govern its use and access to recordings and transcripts. Availability of the feature does not authorise a User to access another organisation’s or another User’s restricted case information.

Rashtan Soft may restrict or suspend an account where reasonably necessary to protect the Service, investigate abuse, address non-payment or enforce these Terms.

06 · Trial

Automatic 14-day free trial where offered

Where offered, a 14-day free trial starts automatically when an authorised User creates a new laboratory workspace. The applicable trial duration and end date are displayed in the Application.

No payment method is required to start the trial. Starting a trial does not authorise a charge and does not create a recurring paid subscription. A paid subscription begins only after an authorised User selects a plan and expressly approves the applicable checkout and recurring-payment terms.

When the trial ends, paid functionality is restricted and the workspace may become read-only. The Customer can continue paid access by selecting and approving a subscription plan. Trial and workspace data remain subject to the account-closure and retention provisions in these Terms and the Privacy Policy.

07 · First payment

30-day money-back guarantee

Dental Lab Guru offers a 30-day money-back guarantee for the first subscription payment made by a new Customer. The guarantee applies to the first payment of both monthly and annual subscriptions.

Refund requests must be submitted within 30 days after the initial payment. Rashtan Soft evaluates and processes eligible refunds through the payment method used for the original transaction.

The guarantee does not apply to renewals, repeat subscriptions, previous purchases, fraudulent use, payment disputes, abuse or accounts terminated for violating these Terms. Processing times after a refund is issued may depend on PayPal, Lemon Squeezy, the Customer’s bank or card issuer.

08 · Commercial terms

Payments, billing and prices

Payment providers

Payments, subscriptions, applicable taxes, refunds, chargebacks and related billing operations for purchases completed through Lemon Squeezy checkout are handled by Lemon Squeezy as Merchant of Record. The purchase transaction is subject to Lemon Squeezy’s applicable Buyer Terms. Rashtan Soft remains the provider of Dental Lab Guru.

For purchases completed through PayPal, subscriptions are sold by Rashtan Soft and PayPal processes the payment on Rashtan Soft’s behalf. PayPal is not the provider of Dental Lab Guru, and use of PayPal is also subject to PayPal’s applicable terms and privacy practices.

Final prices

The standard subscription without AI case entry costs $59 USD per month and renews monthly, or $449 USD per year and renews annually. Plans including AI case entry may have different prices. A paid subscription starts only after the Customer selects a plan and approves payment.

Subscription prices, currency, billing frequency and trial conditions are displayed before purchase. The advertised monthly and annual prices are the standard prices for all Customers, irrespective of the Customer’s applicable BiH PDV treatment.

Billing information and tax treatment

Lemon Squeezy Customers enter billing and payment information directly into its hosted checkout and do not need a separate Dental Lab Guru billing profile. Customers choosing PayPal must provide an accurate legal business name, billing address, country, tax or business registration number and billing email in Dental Lab Guru before PayPal checkout can begin.

Plans including audio transcription and case entry

The selected plan’s price, included features, billing interval and any upgrade charge are shown before approval. Recording and upload limits apply; the current limits are five minutes and 20 MiB per recording. Availability also depends on supported formats, service capacity and provider availability. An AI plan does not promise unlimited processing capacity.

Processing, failed attempts and retries do not carry a separate per-recording or per-minute fee under the current subscription model. Any future usage allowance, overage fee or different charging unit will be disclosed before the Customer approves the affected purchase or change. Upgrades, downgrades and cancellation follow the conditions shown for the selected plan.

09 · Tax documents

Receipts and billing documents

Lemon Squeezy provides payment receipts and applicable billing or tax documents for transactions it handles. For PayPal transactions, Rashtan Soft issues the applicable electronic subscription invoice.

Documents use the billing information supplied through the selected checkout flow. Customers should review and correct that information before completing a subscription.

Customers should use the contact details in the receipt or contact Rashtan Soft promptly if a billing document requires correction.

10 · Renewals

Recurring subscriptions and failed payments

Monthly subscriptions renew each month and annual subscriptions renew each year until cancelled. By approving a subscription, the Customer authorises the selected payment provider to collect recurring payments in the amount and frequency displayed before approval.

A subscription will not be restarted after cancellation without a new authorisation from the Customer.

Failed, pending or reversed payments

If a payment fails, remains pending, is reversed or is disputed, Rashtan Soft may restrict or suspend paid features. PayPal or Lemon Squeezy may retry failed subscription payments under the applicable subscription configuration.

If a subscription is cancelled or permanently suspended, the Customer may be required to approve a new subscription before paid access can be restored.

11 · Ending renewal

Cancellation

Customers may cancel at any time through Lemon Squeezy’s subscription-management flow, PayPal’s automatic-payment settings where available, Dental Lab Guru’s available billing controls or by contacting Rashtan Soft.

Cancellation prevents future renewal payments. Unless otherwise required by law or approved under the refund policy, cancellation does not refund a payment already completed. Paid access normally continues until the end of the period already paid for.

Cancelling or deleting a Dental Lab Guru account does not automatically cancel a PayPal or Lemon Squeezy subscription unless this is expressly confirmed during the cancellation process. Customers should retain their cancellation confirmation.

12 · Payment outcomes

Refunds, reversals and disputes

Customers should contact Rashtan Soft before opening a payment dispute so that the issue can be investigated promptly. Opening a dispute or chargeback does not necessarily cancel the recurring subscription; the Customer remains responsible for separately cancelling future renewals.

Rashtan Soft may provide PayPal, Lemon Squeezy, banks, card networks and other relevant payment participants with invoices, subscription records, account information, communications, login records and evidence of use where reasonably necessary to investigate fraud or respond to a payment dispute.

A Customer may not receive both a direct refund and a payment-provider or card refund for the same transaction.

13 · Records

Account closure and data retention

If a subscription is cancelled, expired or terminated, Rashtan Soft may restrict access to paid features. A Customer may request account deletion by contacting Rashtan Soft.

When entitlement to audio transcription and case entry ends, future use may be restricted. Cancelling that entitlement or stopping a processing job does not itself delete saved recordings, transcripts, drafts or confirmed case information. Those records continue under the ordinary case-data retention and deletion rules in the Privacy Policy.

Account deletion does not require Rashtan Soft to delete records that must or may reasonably be retained for tax, accounting, security, fraud-prevention, dispute-resolution or legal-claims purposes. These records may include:

• invoices, PDV and accounting records;
• PayPal and Lemon Squeezy transaction identifiers and subscription histories;
• refund, reversal, dispute and chargeback records and evidence;
• Customer business-verification information; and
• records required to establish, exercise or defend legal claims.

Further information about retention and deletion is available in the Privacy Policy.

14 · Professional use

Content, intellectual property and clinical responsibility

Customer content and case data

Customers and Users are responsible for the accuracy, legality and appropriateness of information, messages, images, files, patient details and other content entered into Dental Lab Guru. They must have an appropriate legal basis and authority to use that content and must not upload unlawful, harmful, misleading or rights-infringing material.

The Customer retains its rights in submitted content and authorises Rashtan Soft to process it, including through the disclosed providers, only as needed to deliver, secure and support the Service and fulfil the applicable processing agreement and lawful instructions. This permission does not authorise Rashtan Soft to reuse patient recordings, transcripts or extracted case data for unrelated model training, advertising or research.

Lawful recording and uploads

The Customer must have lawful authority to make or obtain a recording, upload it and instruct its transcription and extraction. This includes providing required privacy notices and obtaining any recording consent, patient authorisation or other permission required by applicable law, including for other people incidentally recorded or mentioned. Possession of an audio file does not establish that authority. Accepting these Terms or granting microphone access does not constitute patient or speaker consent.

Use the feature for professional dictation and authorised uploads. Include only information needed for the case; avoid unrelated conversations and unnecessary patient details. Patient references can reduce disclosure, but information linkable to an individual remains personal data.

Accuracy and review of automated output

An appropriately authorised person must review the transcript and proposed fields, correct the case information and resolve the effects of transcription or extraction errors before relying on that information for case submission, production, ordering or other operational action. Verify patient and dentist associations, tooth identifiers and numbering system, product and extra matches, materials, shades, quantities, dates and all instructions, including corrections and negation. Resolve warnings, missing information, unsupported additions and conflicting or ambiguous instructions with the prescribing professional where necessary.

A completed processing status does not certify accuracy or clinical completeness. Editing a case field does not automatically rewrite the retained transcript. The Customer is responsible for ensuring that its Users have a real opportunity to inspect the Generated Draft before confirming the case.

No medical or dental advice

Dental Lab Guru is a workflow, communication and case-management tool. It does not provide medical, dental, clinical, diagnostic or treatment advice. Dental professionals remain solely responsible for their professional judgment, patient communication, prescriptions, designs, materials, treatment decisions and final work delivered to patients.

This limitation also applies to audio transcription and case entry. Matching a stated product or material to the Customer’s catalogue does not determine its clinical suitability. Dental Lab Guru does not determine whether treatment is indicated, tooth selection is clinically correct, instructions are complete or the resulting appliance or prosthesis meets professional requirements.

Processing agreements and HIPAA-regulated information

Where Rashtan Soft acts as a processor or subprocessor, the applicable Data Processing Agreement or contractual processing schedule governs that processing. The Customer must establish the lawful basis and any additional condition required for health information.

Do not submit information regulated as protected health information under HIPAA unless the necessary Business Associate Agreement with Rashtan Soft is in force and Rashtan Soft has expressly confirmed that the selected services and configuration support that processing, including the required subcontractor arrangements. A subscription, an AI feature or a provider’s separate compliance statement does not by itself establish HIPAA suitability. The applicable processing agreement or Business Associate Agreement takes precedence for its subject matter.

Intellectual property

The Application and its software, design, content, features and functionality are owned by Rashtan Soft, its licensors or other lawful providers and are protected by applicable intellectual-property laws. The Customer receives a limited, non-exclusive, non-transferable right to use the Service for its internal business operations while authorised under these Terms.

Publicity

Rashtan Soft will not publicly identify a Customer or use its name, logo or trademarks in marketing without permission, except where the Customer has separately agreed to such use.

15 · Legal provisions

Liability, indemnification and governing law

Automated-output limitations

Transcription and extraction may be incomplete, inaccurate or unavailable. Rashtan Soft does not warrant that a Generated Draft will reproduce every instruction or contain no unsupported information. The review obligations above apply before reliance. These limitations do not remove Rashtan Soft’s obligations under applicable data-protection law or an applicable processing agreement, and do not exclude liability that cannot lawfully be excluded.

Limitation of liability

To the maximum extent permitted by applicable law, Rashtan Soft and its directors, employees, partners, agents, suppliers and affiliates will not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, data, use, goodwill or other intangible loss, arising from access to or use of, or inability to access or use, the Service. Nothing in these Terms excludes liability that cannot lawfully be excluded.

Indemnification

The Customer agrees to indemnify and hold harmless Rashtan Soft and its affiliates, licensors, service providers, officers, directors, employees and agents against third-party claims, liabilities, losses and reasonable costs arising from the Customer’s unlawful use of the Service, content supplied by the Customer, or material breach of these Terms, to the extent permitted by law.

Governing law and severability

These Terms are governed by the laws of Bosnia and Herzegovina, without regard to conflict-of-law rules. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver of the right to enforce it later.

16 · Contact

Questions about these Terms